Frequently Asked Questions
Shipping and Orders
If you have an account
Great! Login and head over to your Bia Jewelry account and select “My Orders” to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
If you don’t have an account
No worries! You can still create an account now using the same email address used to place the order and it will appear under “My Orders”. Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
If you need to make any changes to your order, including adjusting and canceling, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to contact@biajewelry.com Our Customer Happiness Team will be happy to help resolve this for you!
Currently, we only ship within the United States and United States Territories. Please contact us if you have any questions regarding shipping destinations.
Returns and Exchanges
Please visit our Return Policy Page to access full information.
Please be advised that all returns must correspond with the following:
- Items must be in their original condition without signs of wear or damage
- Items returned by mail must be in all original packaging (tags, box, and pouch included)
- No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
We offer 30-day exchanges for all customers. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy. Please contact us via email contact@biajewelry.com to initiate a return.
If you have an account
- Log into your Bia Jewelry account and select “My Orders”
- Find your order and click “Return Items”
- Follow the instructions to download the return shipping label and drop off/schedule a pickup!
If you do not have an account
- No worries, you can create one now and follow the above steps, OR
- Contact Us and we will be happy to help!
Your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!
Product Care
Under our warranty, we’ve got your back. This means that for 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.
Please note – items purchased through a third-party vendor will not be covered under Bia’s jewelry warranty.
To keep your piece looking its best, gently rub the surface with the polishing cloth. Always wash your hands after use to ensure the cleaning agent is removed.
It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! The cloth contains a small amount of cleaning agent which will hold on to any dirt, oil & residues that are removed from the surface of the item being polished. Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.
Payments
You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.
Please note that once the order has been placed, we are unable to change the method of payment.
We accept: Visa, MasterCard, American Express, Discover cards.
We also accept PayPal.
Simply enter the discount code by using the Add coupon code field found in the cart!
A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. Bia Jewelry has the right to hold and or cancel orders that use more than one discount code.